Project Experience 1: JPMorgan Chase - International Trade Collection System Business Process Re-engineering

Led the end-to-end process re-engineering and technological modernization of a core international trade collection system. Initiated the project by conducting a comprehensive analysis of the existing transaction processing system (TPS), identifying critical bottlenecks and opportunities for enhancement from both a technology and business analysis perspective.

Redesigned the core transaction workflow, focusing on automation, error reduction, and processing speed. This involved mapping and optimizing the end-to-end business process, which significantly improved operational efficiency and reduced manual intervention for the global trade finance team.

My role was pivotal in bridging the gap between business stakeholders and technology teams, translating complex business requirements into a streamlined, robust, and scalable technical solution.